Last updated: July 30, 2026
This is a real privacy policy for a real company. We wrote it in plain English because legal jargon doesn't make anyone safer — it just makes policies harder to read. If something is unclear, email privacy@studyolo.com and we'll explain it like a person.
Studyolo, Inc. operates Studyolo at studyolo.com. When this policy says “we,” “us,” or “Studyolo,” that's who we mean. We're a Delaware corporation.
For anything privacy-related: privacy@studyolo.com
We collect what we need to make the product work. Nothing extra.
| Data | Why | When |
|---|---|---|
| Account creation, login, transactional emails | Signup | |
| Name | Your tutor calls you by name | Signup |
| Password | Authentication. Stored as a salted hash. We can't read it. | Signup |
| Learning activity | Concepts studied, mastery scores, exercise responses, tutor conversations | As you use Studyolo |
| Payment info | Subscription billing (processed by Stripe — we never see your card number) | When you upgrade |
| Device info | Screen size, browser, OS. Enough to fix bugs. | Automatically |
| IP address | Rate limiting, abuse prevention, diagnostics, and coarse country or region lookup. Not used for advertising or cross-site tracking. | Automatically |
| Files and media | Documents, images, audio, or video you choose to submit for learning and evaluation | When you upload or record |
| Live voice | Microphone audio sent to OpenAI for a voice exercise; Studyolo keeps the transcript and conversation metadata, not the raw live audio | When you start a live voice exercise |
| Feedback evidence | The report, a background screenshot of the visible page, page metadata, and console diagnostics sent with it | When you submit feedback |
What we don't collect: We don't track your browsing history outside Studyolo, read your contacts, request precise GPS location, build advertising profiles, or use third-party advertising pixels. We access microphone or camera data only when you deliberately use a recording feature.
Your data serves you. Period.
What we never do with your data: sell it, share it with advertisers, use it to train AI models outside your personal learning experience, give it to data brokers, or monetize it beyond providing you the service you're paying for.
When you create a learning path, Studyolo generates curriculum, exercises, and assessments using AI. That content is created specifically for your learning context.
Depending on the feature, your prompt, learning context, response, or submitted media may be sent to OpenAI, Anthropic, or Google Gemini. We use their business-facing APIs to generate or evaluate the material you requested. We do not use your personal learning data to train a general-purpose Studyolo model.
Live voice is separate. When you start a live voice exercise, your browser asks for microphone access and Studyolo sends microphone audio and transcript data to OpenAI. Studyolo stores the transcript and conversation metadata, but not the raw live audio stream. Audio or video that you deliberately upload as a submission is a stored file and follows the upload-retention rules below.
These are the processors and external content services used by the running product.
| Service | What it does |
|---|---|
| Stripe | Payment processing |
| Heroku, Heroku Postgres, and Heroku Data for Redis | Application, database, queue, and session infrastructure |
| Amazon Web Services through Bucketeer | Private file and export storage |
| Resend | Transactional email delivery |
| OpenAI | AI generation, embeddings, transcription, text-to-speech, and live voice |
| Anthropic | AI curriculum, tutoring, and evaluation |
| Google Gemini and Vertex AI | AI media understanding and embeddings |
| CloudConvert | Converts a submitted document when Studyolo cannot safely read its format locally |
| SerpApi and DataForSEO | Educational media search and search-discovery research |
| IP-API Pro | Coarse country and region lookup for public IP addresses |
| Google Analytics | Product-page usage, session, device, approximate-location, and performance analytics; excluded from admin pages |
| Google Fonts and YouTube | Typography and privacy-enhanced video embeds; your browser contacts them when those resources load |
Google Analytics is active on product pages and excluded from the admin control room. We don't use Meta Pixel or advertising-network pixels.
We use essential session cookies and first-party analytics cookies.
_ga identifiers distinguish users and sessions for product-usage and performance reports on non-admin pages.The default Google Analytics measurement tag receives pseudonymous interaction, session, approximate-location, browser, and device information from product pages. Admin pages are excluded. External media can make requests to its provider only when it is present or opened, and that provider's policy governs its service.
Each data class has a defined lifetime.
Your data is yours. You have rights over it.
These rights apply regardless of where you live. If you're in the EU, you also have the right to lodge a complaint with your local data protection authority.
Studyolo is not designed for children under 13. We don't knowingly collect personal information from anyone under 13. If you're a parent and believe your child has created an account, email us at privacy@studyolo.com and we'll delete it promptly.
For users between 13 and 18: you can use Studyolo, but review this policy with a parent or guardian.
No system is perfectly secure. We won't pretend otherwise. But we treat your data with the same care we'd want for our own.
We'll email active users about material changes at least 30 days before they take effect. Minor clarifications may happen without notice, but the current version is always here.
Questions about this policy? privacy@studyolo.com
We read every one. We respond to every one.
Spot a bug? Want a feature? Report it here — we read every one, and when yours ships it gets a under My reports.
When you submit, a screenshot of this page and recent console logs ride along — that's what lets us find and fix bugs fast. On average we complete every report within 12–36 hours.
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We read every report, usually within a day. If you left your email, we'll follow up when it's fixed.
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